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This blog post is in support of a new book by Michelle Ward and Jessica Swift called The Declaration of You. It’ll be published by North Light Craft Books in Summer 2013. If you’re a Voice Bureau reader who isn’t familiar with Michelle and Jessica’s work, I’d recommend taking a look if you have a high Enthusiasm or Playfulness value. In their own words, readers get “all the permission they’ve craved to step passionately into their lives, discover how they and their gifts are unique, and uncover what they are meant to do.” Learn more about The Declaration of You’s BlogLovin’ Tour, and how you can participate, here.

Uniquity and I have an intense relationship.

As an Enneagram Type 4 — and if you know what that means, you’re probably chuckling to yourself already — To Be Unique, Original, Individualistic, Myself feels like my soul’s deepest longing. Type 4s long to create an original identity — the same way Type 2s long to be cherished, Type 6s long to be supported by others, and Type 9s long for inner peace.

Photo by Ross Griff (rossaroni) courtesy of Flickr Creative Commons.

The quest for what Michelle Ward and Jessica Swift term ‘uniquity’ has driven and defined my life.

I’ve been the eight year old girl whose blood ran cold with anger and astonishment when her church friend dared to name her new stuffed animal the very same unique name I gave mine (Tiffin, if you must know, after the town in Ohio I’d never been to but seen in my dad’s atlas).

I’ve been the sixteen year old girl whose heart broke into a million pieces when her ballet friend (a different person this time) named her new golden Cocker Spaniel the same name as my long-dead golden Cocker Spaniel. (Rudy, may he RIP.)

I’ve been the shopkeeper who inwardly rolled her eyes when a socially advantageous customer requested to know what her friends who had purchased housewarming gifts from me earlier in the day had gotten, so that she could make sure her present was on par, price-wise and impressiveness-wise.

I’ve been the blogger who rolls her eyes outwardly — right here, in front of my Mac as I type — when I read stuff online that feels derivative, recycled, or like a mash-up of Blogger X, Y, and Z’s latest articles. Really, people? I think to myself. Was that worth publishing?

I can’t even listen to audio interviews of me from my earlier days in business because so many times I refused to make a statement without attributing it to the person I heard, learned, or read it from — which makes me sound like a bona fide name dropper. Integrate the teaching into my own framework and put it out there as mine? Nooooooo. Not unique enough.

And while I’m a great curator, you’d better believe there’s no quicker way for me to short circuit a work day than to spend the first hour of it clicking through links on Twitter, reading Other People’s Stuff. Damnit! I’ll think. There goes that topic.

My personal recipe for Uniquity has always been: look away from everyone else! Your creativity has nothing to do with theirs!

I’ve been (privately) critical of other business bloggers whose work I’ve seen as “push off” pieces — in other words, they’re not actively developing and teaching their own methods, they’re just “pushing off” of other people’s with a light (or harsh) critique, or teasing out one undeveloped point from the original piece and making it. And yes, I’ve written a few pieces along these lines, too.

(There’s nothing inherently wrong with the above approach, by the way. I’m just a Type 4.)

It wasn’t until I found myself feeling shackled to Uniquity as the most important component of any creative endeavor that I felt moved to take a closer look at what was really driving me.

Several years ago, I asked myself, “What would you, at the age of 94 after a well-lived life, regret not having done?”

Only one thing came to me strongly and clearly, soared up into the open sky of my mind, a warm, soft-bodied bird with an all-knowing glint in his eye: Write and publish your book, it said.

And I knew it was true. Writing my book is it for me. That’s my Thing.

Here in my mid-thirties, I’m a working writer — I’m founder and Creative Director of The Voice Bureau, I still write copy occasionally, and I create lots of teaching and learning materials for our clients and readers. I love to write. I write every day.

But I’m not writing, you know, my book.

Because, well, “everybody” writes books. (No they don’t.)

And “everybody” has a story in them that needs to be told, and what if it’s like my story? (It both will be and won’t be.)

And which is the better route these days — self-publishing or traditional publishing? Which holds more prestige? (That’s my high Power value talking.) Which is easier to market and sell? Will one of the routes banish me to the pile that’s “just like everybody else?”

And so on.

Many times, my prerequisite to Be Unique, Above All, keeps me from ever beginning my great work in the first place.

That is no longer okay with me.

A conversation with (of all people) a health coach friend of mine got me thinking about my creativity in new ways: What if, she said, you were allowed to look at other people and in other places for creative inspiration? What if you didn’t expect yourself to reinvent the g*d*mn wheel every time you write a blog post? What if being UNIQUE meant just being you — and the whole world was available to you as inspiration?

I liked those ideas. And whoa — what a different way of being in the world that is for me.

My instinct is to tie up this piece with a nice little bow, bring it to a tidy conclusion, an exhale.

But we all know that creative work, defining Uniquity for ourselves, and claiming a true and original identity — that’s big human stuff, dudes.

I don’t want to sell you short by pretending that it isn’t.

So I’ll just let you in on a promise I’ve recently made to myself: I am allowed to be expansive. To be all-encompassing. To be Yes and No and All and Some and Never and Maybe. To be in the thick of a creative swamp and to be standing willfully on the rooftop of a building I have erected myself, a building called Unique — and both places are equally valid.

And whatever I am when you see me there — that’s me. Unique enough.

In the comments, I’d love to hear:

What’s your relationship to your own Uniquity? Equally intense? A little more loose and free-flowing? Tell me about it.

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I gasped when I saw the title of Danielle LaPorte’s latest blog post flit through my Tweetstream this morning.

Photo by Kevin Dooley courtesy of Flickr Creative Commons.“Bag your boundaries,” she says.

WHY? was my first thought. Designing and keeping clear boundaries is one of the things that’s helped and is helping me grow, professionally and personally. Boundaries help me sleep better at night (no reading email in bed, no responding to important client emails from my iPhone, no work on the weekends unless it’s my idea). They make client relationships run more smoothly. They enable good projects to get done more efficiently. And I’ve noticed that when my peers, colleagues, and clients step up to enforce their own thoughtful boundaries — business gets better, blood pressure goes down, and those Wrong-Fitting clients show themselves the door.

You can read Danielle’s take on boundaries here.

Here’s my thoughtful alternate take on why boundaries are so important for values-based microbusiness owners:

Danielle writes:

“You know what’s a major turn on for potential clients and collaborators? This: ‘I’ll do whatever it takes to makes this awesome.’ Hellohhh, beautiful.”

As someone who works every day on creative projects with small business owners, both 1:1 and as the leader of a team, I appreciate the spirit behind DLP’s perspective. It’s gorgeously open, enthusiastic, and in the big picture, it seems ‘right.’ However, I think it’s irresponsible advice, especially in light of an audience comprised of many newly minted coaches, creatives, and solo business owners. Let me tell you why.

I completely agree that as service providers, it’s necessary to do our best work.

We owe our openness to the creative process to our clients. Even if, occasionally, that somehow takes us past the promised number of revisions, or if we go 15 minutes over the hour on an intake call. I would rather deliver my best work and feel inspired doing so than stick to my contract to the letter but deliver work that I don’t believe is my best effort, and that I doubt has an optimal likelihood of satisfying the client’s business goals and brand objectives.

But, I think newbie practitioners and those who have a hard time with boundaries anyway will take Danielle’s post today as a license to consistently overdeliver (to the detriment of their business and their craft) and a credo to bend over backwards, because “DLP says it’s good business.”

As creatives, most of us have had clients who would have gladly run us ragged requesting endless re-works and revisions if we’d let them. Not because the work we deliver isn’t good or great, but because the clients are not actually ready for the process we deliver. Thus, they feel perpetually dissatisfied, confused, and unclear as to what they want.

As Creative Director of a boutique copywriting, branding, and marketing agency, it’s important to me as I build out systems and processes for The Voice Bureau that we don’t sacrifice the human touch in favor of a more scalable and sustainable business. There’s a balance between boundaries that work to support client relationships, and boundaries that simply keep everyone from feeling seen, heard, and satisfied.

In the comments, I really want to know:

What are your thoughts and experiences around boundaries in your creative business life? Good? Bad? Do yours need tightening up or loosening up?

***Please know — I do NOT see this conversation as about Danielle, so please keep that in mind as you craft your response. This is about a topic that is VERY important to business owners and I welcome all points of view.

(Photo credit.)

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In January of 2012, I published this post about my plan to stay out of busy-ness (and in creation) through implementing more structure in my workweek.

We’re turning the calendar page on another January, and it feels like the right time for another such post.

While this blog is not so much about my personal journey as an entrepreneur, I can’t ignore the fact that my readership — deep-diving, thoughtful people that you are — tend to really enjoy and appreciate posts where I share my own decision-making process around my business. That’s why I’m introducing a new Creative Lifestyle category here on the blog, to round up posts (like today’s) that explore the issues and ideas related to being in business as a creative person. While I’m not going to blog much in this category, a handful of good posts a year feel just right to me.

Below, my reflections on the year past and what I learned from doing business in it, in the hopes that my exploration of what works and why will have value for you in your own venture.

Here are 25 things I learned from doing business in 2012 (plus my 3 commitments for 2013):

  1. As it is in the beginning, so shall it be in the end. This is true for everything: difficult clients, lovely clients, routines, what works, what doesn’t work. Pay attention to the beginning.
  2. Listen — really listen — to the clients who are an absolute joy (and a healthy challenge) to work with. They will always have something valuable to teach you about your work and how you can deliver it even better.
  3. If you don’t prioritize growing your own business, no one else will. Protect time in every week for supporting your most important client: you.
  4. Do not listen to your Not Quite Right People or your Wrong People who give you advice about your visual brand identity: your color palette, your fonts, what you should do with your sidebar.
  5. Don’t listen to the well-meaning business peer who tells you that every choice you make about your visual brand identity “looks great.” She doesn’t really have a clue and is just going on her own opinion.
  6. In fact, don’t listen to anyone who gives you advice about your visual brand identity except for your web designer or a well-vetted branding specialist. No matter how beautiful a design choice is, if it doesn’t serve your business goals and brand objectives, it’s not a great choice. (Good) design and branding professionals know what choices will serve your goals and objectives.
  7. Don’t hire friends just because they’re friends. Just. don’t. See point number four in this article.
  8. Vet all the creative service professionals you hire, including coaches (business, life, wellness, creativity, and any other kind of coach) and consultants. Vet, vet, and vet some more.
  9. On that note, if you have a funny feeling about someone’s underlying motivations or integrity — be he a business coach, a new acquaintance, or just that guy on Twitter who everyone keeps retweeting — trust your intuition. One or two dark inklings are all you need.
  10. Just look away from resources, articles, blogs, etc. that don’t serve you right where you’re at today, this week, in this season of business. There is too much incoming. You can only hold — much less apply — a tiny sliver of the shinies available to you, so be your own filter.
  11. Say ‘no’ more than you say ‘yes’ to commitments, invitations, joint ventures, and other business liaisons.
  12. Understand the schedule you need to keep to do your best work. Keep it. Guard against unexpected appointments, impromptu Skype chats (yes, even with the sweetest people), and too much filler.
  13. If you’re known for A-tier customer service, the minute you dip down to B-tier (yes, even in an incredibly heavy project season), clients will notice and wonder what’s wrong and why they’re not getting treated the same. The old axiom rings true: underpromise and overdeliver.
  14. Thoughtfully declare (to yourself) your non-negotiables in any relationship, contract, or situation, and be true to them.
  15. If something about the way you’re working isn’t fun or pleasurable for you (including the ‘sweat on your brow’ kind of fun), change the way you’re working until it does feel fun.
  16. Don’t be afraid to iterate, but know why you’re iterating, and be able to succinctly and clearly explain the change to other invested people.
  17. Quality over quantity. In everything.
  18. More money and bigger revenues become possible in your business when you decide they do.
  19. Remember that your best business friends are not your business steering committee. You are responsible for making the best choices for your business and brand.
  20. When it comes to your competitors, there’s always somebody doing it bigger, more often, louder, flashier, or with the full public support of some big name internet sensation — but nobody is doing it the way you do.
  21. If it looks like fluff, if it sounds like fluff, if it feels like fluff — it’s fluff. This goes for your content and the other guy’s.
  22. Practice trusting your first impulse. It’s usually your best one.
  23. Everybody starts somewhere. You can’t claim what you haven’t done yet, and you can’t know what you don’t know. It’s okay to build a business and a brand from what you are and what you do and what you know today. And then grow and get better.
  24. If you don’t want to do it, don’t do it. At least not one more time.
  25. My lessons won’t be your lessons. The lessons you need are all around you, and coming to you. Let yourself notice them.

. . . and my 3 Business Commitments for 2013:

  1. Spaciousness. For me, this means allowing lots of white space in the calendar, not overbooking, and removing the pressure of time.
  2. Wholeness. For me, this means taking care of my whole being, knowing that the quality of me (mind, body, soul, and spirit) I bring to my work is directly reflected in the quality of what I create.
  3. Readiness. For me, this means preparedness, systems, and structures to support myself, my team, and our clients.

Happy New Year!

P.S.

A change is coming to our weekly posting schedule: based on extensive reader feedback gathered through our Voice Bureau Reader Survey, I’ve decided not to continue with the Wednesday feature, The Voice Bureau Asks. And Voice Notes is changing from an every-Friday feature to an occasional spotlight whenever the timing works best. I know this is the right decision for the brand. If you’re interested in hearing why, I’d be happy to share in an upcoming post.

In the comments, I’d love to hear:

What was your biggest business lesson in 2012? Also, feel free to share your top commitments for 2013 when it comes to doing business the way you want to.

And — if you have an opinion to share — feel free to let me know if you’re interested in my behind-the-scenes content strategy decision-making process for cutting or reducing the features I mentioned above.

(Image Credit: tarafirma.tumblr.com via Abby on Pinterest)

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Breakfast, computerside, Abby Kerr Ink.

I’m not a business development coach, but I have been doing business online for 6 years: first as the creator and proprietor of an indie boutique that shipped internationally through its website, and currently as CEO of Abby Kerr Ink.

I’ve got a few things to say about how the work of a creative online business gets done. And while what I have to say only applies to me and my business, I bet the paradigm may be useful and/or interesting to you*.

*J’adore productivity hacking, but only when it’s pressed up against ample spaces of non-taskable time, time in which to root around, see what’s shiny and promising, and bring up it up into the light. I also have a dorky voyeuristic obsession with how other creatives get stuff done. For instance, this simple little post on how she rocks time entrepreneurial time management is one of my all-time faves from Danielle LaPorte.

Because if there’s one thing I know for sure about digital entrepreneurship, it’s this: no two online business owners approach staying in creation and out of busy-ness in the same way.

My well-optimized weekly schedule probably looks nothing like yours.

Over the years and across two very different business models, I’ve tried out several {mostly frustrating and short-sighted} approaches to structuring my work flow, tracking my productivity, and optimizing how stuff gets done most effectively and with actual pleasure — as opposed to with heart palpitations and knuckle-biting. {I’ve had the tooth marks to prove it.}

It being the start of a new year, my Mastermind partner and I are especially focused lately on setting up structures to make 2012 our best years in business yet.

We’ve been calendaring our goals, developing content strategy, and planning to build out our businesses the way we want to. Accountability rocks and possibilities reign.

But we know how it tends to go, and so do you: January’s all about great intentions and even better expectations.

Unless you create a structure to contain your brilliance, momentum ebbs and flows, and your $20,000 idea gets lost in the roster of client projects and sessions {which, of course, you’re very thankful for} and you end up in reaction mode instead of in creation, which is where you want to hang out most of the time.

So finally, in Year 6 of creating my own work in the world, I got wise and dared to design a workweek that meets most of my criteria for uptime and downtime, hyper focus and blessed ease, and administrative thrills and creative throes. {I say most of my criteria because while I’d like to schedule in thrice-weekly indolent lunches with friends downtown, those would only slow me down.}

While I can’t tell you what your ideal workweek looks and feels like, I highly suggest you take some time to freestyle on what feels right to you.

What you’re tracking for: the structure that feels like just the right balance of client-centered and self-indulgent, big picture thinking and every-detail-matters delivery, luxurious swaths of time and tightly focused hours to blaze through. Designing your ideal workweek — and then actually allowing yourself to practice working it, sans Twitter Interruptus and other candy-like distractions — could be the most important, rewarding, and lucrative move you’ll make all year, and it’s only January.

Here’s the workweek I’ve designed for myself this year to keep me out of busy-ness and in creation:

Three weeks in and I can report that my weekends feel longer, my skin is clearer, and my client delivery dates {I durst not use the word ‘deadlines’} all magically seem easier to meet. And for the first time in six years of business ownership, I’ve got an entire calendar year of service/product/program releases planned out and an editorial calendar to match. Now, to deliver . . .

:: MONDAYS

Focus: Abby Kerr Ink. Biz dev and planning. Make sure Google Calendar looks tight and right. Light social media planning for the week ahead {I don’t auto-Tweet, but I do frame out my focus for the week based on what’s coming up on the blog, on the creation calendar, etc.}. Write the week’s blog post{s} and e-newsletter. Heavy-ish admin {including personal admin} to set me up for a clear-minded week.

Mindset: Easing in self-indulgently. Focusing on the big picture. Letting it be easy. Re-connecting with my voice. Seeing what’s up on Twitter — taking the temp for the week.

:: TUESDAYS & THURSDAYS

Focus: Client sessions and copywriting projects. Immersion in their brand identity, voice, and right people market segments. In between and afterward, light admin related to client work: emails, preparing Mp3s, scheduling, etc.

Mindset: This is my clients’ time that they’ve invested in me: dollars for value. I make these days all about them. Have planned so that this year, I only take as many 1:1 copywriting projects as I can manage in 8 eight-hour days a month.

:: WEDNESDAYS

Focus: Abby Kerr Ink service, product, and program development. Creating content to sell. Developing income streams. Writing sales pages. Co-working on Skype with a peer.

Mindset: Deeply tuned in to my right person avatars — their needs and wants, business phases, desired results. Honing and articulating the unique value I provide.

:: FRIDAYS

Focus: Connecting with peers on Skype. Big picture strategizing with Mastermind partner. Finish early — keep it to a half day.

Mindset: Shaking out what worked this week and why. Fine-tuning approach for immediate future. Big convos: strategy, sustainability, what thrills me. Lots of love flowing.

And, a few nuances I’ve discovered work well for me:

On studio hours: Monday-Thursday, 8/9 AM – 5 PM, with 60 minutes or so of unstructured time for eating, stretch breaks, textfests with friends. Friday, 8/9 AM – Noon. No evenings, Saturdays, or Sundays, unless I’ve gotten myself off-schedule and need to make up hours for a client project in order to meet a delivery date. {Though I set my own delivery dates for my copywriting projects and am not above adjusting them as need be.} Three days a week, start the day off at a park with a friend and our dogs.

On connecting: I’m an introvert, albeit a decidedly un-shy one. I’ve learned {the hard way} that even one non-client hourlong-plus Skype session early in the day can toss me out of my flow to an unrecoverable degree. It’s not worth it. My personal rule: no more than 3 peer Skype sessions a week, including my 90-minute long Mastermind session. And never more than two hours of Skype on any one day, including client sessions.

On email: We all know how many hours a day email can eat up — if you let it. Back in the darker days of my shopkeeping career, I used to let it consume the better part of at least a couple days a week. {Upside: I’m really great at teaching/consulting/advising over email.} Not no more. Email gets processed almost immediately as it comes in, but segmented into mental folders like 2-Minute Reply Now, Reply By End of Day or Tomorrow By Noon, and Reply Within the Next Week If Possible. No free consulting over email, ever.

On working conditions: Usually at home. Occasionally at a coffee shop with free Wi-Fi, which is my preference, but on client session days, I prefer to be at home where the acoustics and the noise level are better and I can get a clean recording for them. Often in loungewear/yoga-type clothing, but better in my favorite Gap Long & Lean jeans and a top I love. And earrings.

On productivity tools: I live Monday-Friday by Google Calendar, color-coded and time-blocked to the hilt. Because my inner taskmistress is a linear thinker, I maintain my prodigious To Do list on WorkFlowy. And I like TickTockTimer for structured writing or admin bursts. All free tools. I schedule client sessions via TimeTrade [not an Affiliate link] for a very reasonable yearly fee, and it syncs with Google Calendar.

Hope this dissection of how I’m doing business lately is interesting for you.  While a nuts-and-bolts post like this is a departure from the usual convo, planning for success has been top of mind lately and I felt compared to share my personal approach.

Have you figured out your ideal workweek? I’d love to hear about it in the comments.

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